How to create a return request and how the process proceeds.
Return requests are created from the relevant order in the dealer panel. When a request is created, the product, quantity and reason for return are recorded.
The request is first reviewed by the relevant team and then returned to the dealer as an approval or a request for further information. For approved requests, shipping details are shared and an inspection step follows once the item is received.
Sending the product together with its original packaging, accessories and invoice details speeds up the process. The current status of a request can be tracked from the return record in the dealer panel.