How warranty coverage is checked and what information is needed.
A warranty lookup is performed using the product serial number and the sales record. This information is available in the order and invoice records in the dealer panel.
When the product code or serial number, sales date and related invoice details are at hand, the request can be evaluated in a single step.
The lookup returns the manufacturer warranty coverage of the product and the service point to be contacted. Coverage and periods vary by manufacturer; the conditions for the product are stated in the lookup result.